If you have a complaint about our products or our service, please contact us via e-mail at elize @ quickrelief.co.uk or via the contact form. You will receive a substantive response from us within 14 days of receiving your complaint. Should you disagree with the solution or are we unable to reach a solution together? Then you can submit it to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also take your complaint to the Dispute resolution via the European ODR Platform.