Privacy

Quick Relief respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your data to make orders as fast and easy as possible. Quick Relief will only use your personal data to send your order.

Personal data protection:

When you order something from us, your private data remains truly private.

Quick Relief stores your personal data in a secure database and we do not pass on your information to third parties for commercial purposes. In order to process your order in the best possible way, we do need your details first.

What information do we need from you?

First name and surname
To deliver the order to the right person.

Address and residence
We use this address for the correct delivery of your order.

Phone number
Should we wish to inform you about your order, we will also do so by phone at certain times.

Payment details
Your payment details are sent directly to the bank through a secure connection.

IP address
Your ip-address is stored when you place your order to recognise misuse during payment.

Email address
For every order, we will send you an e-mail confirmation as soon as we receive your order. As soon as your order is ready to be dispatched, you will receive another e-mail confirming that the order has been processed. Once PostNL has received the parcel, you will receive an e-mail from them with the track & trace code. Of course, you can also receive newsletters from us. We will also use your e-mail to send you information and offers (you will automatically be added to our mailing list as soon as you enter your e-mail address in any way).

Personal data we process:

Quick Relief, processes your personal data because you use our services and/or because you provide these data to us yourself.

Below is an overview of the personal data we process:
- First name and surname
- Address details
- Phone number
- Email address
- Data about your activities on our website
- IP address

For what purpose and on what basis we process personal data:

Quick Relief, processes your personal data for the following purposes:

- Sending our newsletter and/or advertising leaflet based on legitimate interest namely a commercial interest
- To be able to email you if necessary to carry out our services on a vital interest basis
- Informing you about changes to our services and products based on the legitimate interest namely a commercial interest
- To deliver goods and services to you based on the travelling interest
- Quick Relief analyses your behaviour on the website in order to improve the website and tailor the offer of products and services to your preferences. We do this based on the legitimate interest of commercial interests
- Quick Relief also processes personal data if we are legally obliged to do so, such as data we need for our tax return based on the basis of the agreement

Automated decision-making:

Quick Relief does not make decisions on matters that could (significantly) affect individuals on the basis of automated processing. These are decisions made by computer programmes or systems, without any human being (e.g. an employee of Quick Relief) in between.

How long we keep personal data:

Quick Relief does not keep your personal data longer than strictly necessary to fulfil the purposes for which your data is collected. If you have bought a product from us, we are legally obliged to keep your invoice data for at least 7 years.

Personal data we hold about you without you being a customer will be retained for as long as you read our emails. We check every three months whether you still open them. If you have not opened them for 90 days, we will delete your data.

Sharing personal data with third parties:
Quick Relief shares your personal data with various third parties as necessary to execute the agreement and to comply with any legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Quick Relief remains responsible for these processing operations.

Cookies, or similar techniques, that we use:

Quick Relief uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Quick Relief uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer tailored content and advertisements.

You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings.

For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also set on this website by third parties. These include, for example, advertisers and/or the social media companies. Below is an overview:

Cookie: Googly Analytics
Name: _utma
Function: Analytical cookie measuring website traffic
Retention period: 2 years

View, modify or delete data:

You have the right to access, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Quick Relief and you have the right to data portability. This means you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation named by you.

You can send a request to access, correct, delete, transfer your personal data or request the revocation of your consent or objection to the processing of your personal data to elize@quickrelief.nl.

To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

Quick Relief would also like to inform you that you have the option of filing a complaint with the national regulator, the Personal Data Authority.

How we secure personal data:

Quick Relief takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service.

General terms and conditions

Table of contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Obligations of the consumer during the cooling-off period
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 - Delivery and execution

Article 1 - Definitions

In these terms and conditions, the following definitions shall apply:

1. Ancillary contract: a contract whereby the consumer acquires products, digital content and/or services related to a distance contract and these items, digital content and/or services are provided by the trader or by a third party on the basis of an arrangement between that third party and the trader;
2. Withdrawal period: the period within which the consumer can exercise his right of withdrawal;
3. Consumer: the natural person not acting for purposes related to his trade, business, craft or profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Durable medium: any device - including e-mail - that enables the consumer or trader to store information addressed personally to him in a way that allows future consultation or use for a period of time appropriate to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
7. Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;
8. Entrepreneur: the natural or legal person offering products, (access to) digital content and/or remote services to consumers;
9. Distance contract: a contract concluded between the trader and the consumer within the framework of an organised distance sales system for products, digital content and/or services, which, up to and including the conclusion of the contract, makes exclusive or joint use of one or more means of distance communication;

Article 2 - Identity of the entrepreneur

Company: Quick Relief

Branch address:
Europalaan 22
3526 KS Utrecht

Contact: elize@quickrelief.nl

Accessibility:
Monday to Friday between 10 a.m. and 5 p.m.

Chamber of Commerce number: On request
VAT number: on request

Article 3 - Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and consumers.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, the trader will indicate in what way the general terms and conditions can be inspected at the trader's premises and that, at the consumer's request, they will be sent free of charge as soon as possible.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.
4. In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting conditions, the consumer may always rely on the applicable provision that is most favourable to him.

Article 4 - The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the offered products, services and/or digital content. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
4. When you purchase the offer you have automatically given permission to be listed at the top of the website. If you do not want this then you have the right to have it removed/not included. To do so, simply contact us at klantenservice@foodie.nl.

Article 5 - The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and fulfils the conditions set out therein.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

Article 6 - Right of withdrawal

By products:

1. The consumer may dissolve an agreement relating to the purchase of a product during a 14-day cooling-off period without giving reasons. The trader may ask the consumer about the reason for withdrawal, but may not oblige the consumer to give his reason(s).
2. The cooling-off period referred to in paragraph 1 starts the day after the consumer, or a third party designated in advance by the consumer, who is not the carrier, has received the product, or:
3. if the consumer has ordered several products in one order: the day on which the consumer, or a third party indicated by the consumer, has received the last product. The trader may, provided he has clearly informed the consumer of this prior to the ordering process, refuse an order of multiple products with different delivery times.
4. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or part;
5. for contracts for regular delivery of products during a given period: the day on which the consumer, or a third party designated by him, received the first product.

In the case of services and digital content not provided on a tangible medium:

1. The consumer may cancel a service contract and a contract for the supply of digital content not supplied on a tangible medium for 14 days without giving any reason. The trader may ask the consumer about the reason for withdrawal, but may not oblige the consumer to give his reason(s).
2. The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Article 7 - Obligations of the consumer during the cooling-off period

1. During this cooling-off period, the consumer should handle the product and its packaging with care. The basic principle that can be applied here is that, as a consumer, you may only handle and inspect the product as you would in a shop.

Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof

1. If the consumer exercises his right of withdrawal, he notifies this within the cooling-off period by contacting customer service.
2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it over to (an authorised representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to pick up the product himself. The consumer has observed the return period in any case if he returns the product before the cooling-off period has expired.
3. The consumer will return the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the operator.
4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

Article 9 - Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the entrepreneur.
3. Subject to what is stated in article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders expeditiously but at the latest within 30 days, unless another delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the consumer will be informed about this at the latest 30 days after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs and the right to possible damages.
4. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated and made known to the entrepreneur, unless explicitly agreed otherwise.